Consumers can now celebrate as the Consumer Protection Act, 2019 has replaced the decades old Consumer Protection Act, 1986.
Here are some fundamental differences between CPA 1986 & CPA 2019 which we as consumers should know.
1. PLACE OF COMPLAINT
Under the CPA'86 Compliant could be filed in a consumer court basis the site of the defendant/seller's office.
Under CPA'19 Compliant can be filed in a consumer court where the complainant either resides or works providing ease of commutation to the justice seeker.
2. PROVISION OF PRODUCT LIABILITY
Under CPA'86 There was no specific provision of product liability.
Now the Consumer can now seek compensation for harm caused by a defective product or a deficient service.
Under the CPA'86 up to district INR 2 million, State INR 2 million to INR 10 million, National: above INR 10 million.
Under the new CPA'19 the revised values are District: up to INR 10 million, State: INR 10 million to INR 100 million and National above INR 100 million.
4. PROVISIONS FOR MEDICINE'S
Earlier No legal provisions for mediation existed.
Under the CPA'19 Courts can now refer settlement through mediation between the two parties.